ph33m Casino Privacy Policy

1. Who We Are and How to Contact Our Data Protection Officer

ph33m Casino ("ph33m," "we," "us," or "our") is the operator of the online gaming platform accessible at ph33m.cam. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), ph33m acts as the personal information controller with respect to the personal data of registered players and website visitors in the Philippines.

ph33m has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and for handling all data subject requests and inquiries. You may contact our DPO at any time:

Data Protection Officer, ph33m Casino
Email: [email protected]
Available: 24 hours a day, 7 days a week, Philippine Standard Time

All data privacy inquiries and requests submitted to the above contact will be acknowledged within three (3) business days and resolved within fifteen (15) business days, in accordance with NPC guidelines.

2. What Personal Data We Collect

ph33m collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we may collect include:

2.1 Registration and Identity Data

• Full legal name
• Date of birth
• Gender
• Nationality
• Residential address (street, city, province, zip code)
• Mobile phone number
• Email address

2.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and anti-money laundering (AML) requirements, ph33m is required to verify the identity of all players before processing withdrawals. KYC verification may require the following documents:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, PhilSys National ID, driver's licence, PRC ID, voter's ID)
• Secondary identification documents where applicable
• Proof of address (e.g., utility bill, bank statement dated within 90 days)
• Source-of-funds documentation for high-value accounts

2.3 Financial Transaction Data

• GCash or Maya mobile number
• Bank account number and bank name (BPI, BDO, UnionBank, Metrobank, and others)
• Deposit and withdrawal transaction records
• Cryptocurrency wallet addresses (where applicable)
• Transaction amounts, dates, and reference numbers

2.4 Gaming Activity Data

• Game session records (game titles, session duration, bet amounts, win/loss outcomes)
• Sports betting wager history
• Bonus and promotion redemption history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical and Device Data

• IP address
• Device type, model, and operating system
• Browser type and version
• Geolocation data (city and region level, used for compliance purposes)
• Session identifiers and login timestamps

2.6 Communications Data

• Customer support chat transcripts and ticket records
• Email correspondence with ph33m
• Survey responses and feedback submissions

3. How We Collect Your Personal Data

ph33m collects your personal data through the following channels and methods:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically — when you access the ph33m platform, our servers and analytics tools automatically collect technical and device data, including your IP address, browser type, and session activity.
• From third-party payment processors — GCash, Maya, banks, and other payment service providers transmit transaction confirmation data to ph33m when you process a financial transaction.
• From identity verification partners — where ph33m uses authorised third-party KYC verification services, identity and document data may be processed through those services before being shared with ph33m.
• From cookies and tracking technologies — as described in Section 10 of this Privacy Policy.

4. Legal Basis for Processing Your Personal Data

ph33m processes your personal data only where a valid legal basis exists under the Data Privacy Act of 2012 (Republic Act No. 10173). The legal bases on which ph33m relies are:

5. How We Use Your Personal Data

ph33m uses the personal data we collect for the following specific purposes:

• To create, manage, and maintain your ph33m player account.
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations.
• To process deposits, withdrawals, and financial transactions through GCash, Maya, and Philippine banks.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To enforce our Terms & Conditions and other platform policies.
• To provide customer support and resolve disputes.
• To administer bonuses, promotions, and loyalty programs.
• To monitor gaming activity for responsible gaming purposes, including identifying signs of problem gambling.
• To send you transactional and account-related communications (mandatory).
• To send you marketing and promotional communications, where you have provided consent.
• To comply with legal, regulatory, and tax obligations applicable in the Philippines.
• To analyse platform usage and improve our products and services.

ph33m does not use your personal data for automated decision-making that produces significant legal effects without human review, except in cases of initial fraud screening, where a human review process is available upon request.

6. Sharing and Disclosure of Your Personal Data

ph33m does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances and only to the extent necessary:

6.1 Payment Service Providers

Transaction data is shared with GCash, Maya, BPI, BDO, UnionBank, and other payment processors solely for the purpose of executing your requested financial transactions. Each payment provider operates under its own privacy policy and applicable Philippine financial regulations.

6.2 Identity Verification Partners

KYC and identity verification data may be shared with authorised third-party identity verification service providers engaged by ph33m to fulfil regulatory requirements. These providers are contractually bound to process data solely for verification purposes and to maintain appropriate data security standards.

6.3 Game Software Providers

Game session data and account identifiers may be shared with licensed game software providers (such as Pragmatic Play, Jili, PG Soft, and others) solely for the purpose of delivering their gaming products on the ph33m platform and resolving game-related disputes. Game providers do not receive personal identification data beyond what is technically necessary for game delivery.

6.4 Regulatory and Law Enforcement Authorities

ph33m may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent government authorities where required by law, court order, or regulatory directive. Such disclosures will be made only to the extent required by applicable law.

6.5 Professional Advisers

Personal data may be disclosed to ph33m's legal, financial, or auditing advisers on a strictly need-to-know basis, subject to professional confidentiality obligations.

7. Data Retention

ph33m retains your personal data for as long as your account remains active and for such additional periods as are required by applicable law or regulatory obligation. The following retention guidelines apply:

Upon expiry of the applicable retention period, ph33m will securely delete or anonymise your personal data in accordance with our data disposal procedures.

8. Security of Your Personal Data

ph33m implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and ph33m servers.
• Encryption at rest for all sensitive personal and financial data stored on ph33m infrastructure.
• Access controls — personal data is accessible only to authorised ph33m personnel with a legitimate operational need.
• Two-factor authentication requirements for internal system access by ph33m staff.
• Regular security audits and penetration testing conducted by independent security specialists.
• Incident response procedures aligned with NPC notification requirements under RA 10173.

While ph33m employs industry-standard security practices, no data transmission over the internet or electronic storage system is completely immune to security risks. Players are responsible for maintaining the confidentiality of their own account credentials. If you suspect your account has been compromised, contact ph33m customer support immediately at [email protected].

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by ph33m:

To exercise any of the rights listed above, submit a written request to our Data Protection Officer at [email protected]. ph33m will respond to data subject requests within fifteen (15) business days. We may request proof of identity before fulfilling any data subject request to ensure the security of your personal data.

If you are not satisfied with ph33m's response to a data subject request, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Cookies and Tracking Technologies

ph33m uses cookies and similar tracking technologies to operate and improve the platform, maintain session security, and analyse user behaviour. The categories of cookies used by ph33m are:

• Strictly Necessary Cookies: Required for core platform functions such as login session management, security token validation, and account balance display. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings and game display options.
• Analytics Cookies: Used to measure platform usage, identify popular games, and improve user experience. These cookies collect aggregated, anonymised data.
• Marketing Cookies: Used to deliver relevant promotional content on the ph33m platform, based on your gaming activity. These cookies are activated only with your consent.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing core ph33m platform features but may affect the personalisation of your experience.

11. Cross-Border Data Transfers

The ph33m platform is operated primarily from infrastructure based in the Philippines and the Asia-Pacific region. Some personal data may be transferred to and processed by third-party service providers operating in other jurisdictions, including game software providers and cloud infrastructure providers. Where such transfers occur, ph33m ensures that adequate safeguards are in place, including contractual data protection clauses requiring the recipient to apply data protection standards equivalent to those mandated by Philippine law. ph33m does not transfer personal data to jurisdictions that do not offer adequate data protection without implementing appropriate safeguards.

12. Children and Minors

ph33m Casino is strictly prohibited for persons under the age of 21 years, in accordance with PAGCOR regulations governing online gaming in the Philippines. ph33m does not knowingly collect personal data from individuals under the age of 21. If ph33m discovers that an account has been registered by a person under 21 years of age, the account will be immediately suspended, all balances forfeited, and the personal data of the minor securely deleted in accordance with applicable data protection law. If you believe a minor has accessed or registered on ph33m.cam, please notify us immediately at [email protected].

13. Changes to This Privacy Policy

ph33m reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform operations. Material changes to this Privacy Policy will be communicated to registered players via SMS, email notification, or in-platform notice at least seven (7) calendar days before the updated policy takes effect, where practicable. The effective date at the top of this document will be updated to reflect the date of the most recent revision. Your continued use of the ph33m platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must close your account and cease using the platform before the effective date of the changes.

14. How to Exercise Your Rights and Contact Us

For all data privacy inquiries, data subject access requests, complaints, and requests to withdraw marketing consent, please contact ph33m's Data Protection Officer through the following channel:

ph33m Casino — Data Protection Officer
Email: [email protected]
Response Time: Within 15 business days of receipt
Available: 24/7, Philippine Standard Time

ph33m takes all data privacy concerns seriously. Every request is logged, tracked, and resolved by our Data Protection Officer. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.